Business areas:

    • Information Technology Infrastructure Library processes:
      • Asset Management
      • Configuration Management and CMDB
      • Sevice Level Agreement (SLA)
      • Service Catalog and Service Requests
      • Incident Management
      • Problem Management
      • Knowledge Management
      • Change Management
      • Release Management
    • ITSM – IT Service Management / Service Desk

Solutions:

      • IBM Control Desk
      • IBM Tivoli Application Dependency Discovery Manager
      • IBM Big Fix / Tivoli Endpoint Manager

Services

    • Business and technical analysis
    • Solution design
    • Instalation
    • Configuration
    • Customization
    • Integration with external systems e. g. MRP, ERP, GIS, SCADA, EDI, etc.
    • Data migration
    • Reports and analysis
    • Testing
    • Users, administrators and developers trainings
    • Documentation
    • Warranty and post-warranty service
    • Project management
    • Security audits, efficiency optimization, verification of configuration and inspection of modifications
    • Version upgrades